Practically every student applies for a loan to cover maintenance and fees at university, and to get it you have to go through an organisation called the “Student Loans Company”. The process of applying for a loan is very complex, as usually both the student and his/her parents (if he/she lives with them) have to go through a long questionnaire. After this, the student is required to send some form of identification (passport or birth certificate), and the “parents” are required to send in information about their salary (P60’s etc).
Simple…at least it should be.
I applied for my loans back in May (well before the deadline) and sent off my passport, as well as my mother’s salary details, and my mother’s partner’s salary details. My passport came back to me about a week later, and we assumed they were keeping the salary information in order to do more checks and calculations of how much I should be getting.
Two weeks ago, I was getting concerned, mainly because some friends of mine had received their loan confirmation yet they had applied after myself. I phoned up and spoke to an advisor who told me that “[my] loan would be confirmed soon and [I] would receive a letter in the post within a week”. So, I waited a week…and still nothing.
It was 2 days ago that I decided to phone up again and ask what was going on. This time I got through to a Scotsman who told me that he had no idea what the previous guy was talking about. Apparently the Student Loans Company hadn’t even confirmed my parent’s salary information yet. He was extremely helpful, and gave me the direct number to call, although by that time the lines had closed.
So today I finally give them a call, and get through to a woman who says that they received my passport, but no details about my parent’s salaries. I told her that was impossible since I had sent them all in the same envelope, and that my passport had been sent back. We also sent the package with a delivery receipt, so we know for a fact that it had been delivered successfully. She told me she would go and check my file, and came back saying that there had been some huge mistake, and that the salary details were there!
So apparently my loan will be processed and confirmed on Monday, but they’ve made such a mess of the process so far I will be phoning up to check anyway. This should serve as a warning to future students: Never trust the Student Loans Company! The least you can do is phone up every few weeks to check the progress of your application, and make sure you do it multiple times since you’ll probably get a different answer depending on who you speak to.
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